Version: September 20, 2026
Business details
LifeConnect, operated by Froukje Veenema
Cornelis Rienks de Boerstraat 43
9204 LE Drachten, the Netherlands
Chamber of Commerce (KvK): 70671087 · VAT ID: NL001462975B78
Email: info@lifeconnect.world
Phone: +31 6 20 40 97 55
1. Scope
These terms apply to offers, appointments, and agreements with LifeConnect. ‘Client’ means the individual or organization purchasing a service. A consumer is an individual acting outside their trade, business, or profession. Specific written agreements take precedence over these terms. Mandatory statutory rights always remain in effect.
2. Services and responsibility
LifeConnect provides personal and professional sparring sessions, temporary sparring partnerships, and support with questions facing individuals, teams, and organizations. LifeConnect asks questions and explores a concrete situation together with the client. LifeConnect does not determine the client’s inner experience or decide which choice the client should make.
LifeConnect performs its services with due care. It undertakes to make appropriate efforts, not to guarantee a particular insight, outcome, or change. Clients remain responsible for their own choices, decisions, actions, and implementation. This does not remove LifeConnect’s responsibility to perform its services with due care.
3. Limits of the service
The services do not constitute medical, psychiatric, or psychotherapeutic treatment and do not replace appropriate professional care. LifeConnect does not provide medical, legal, tax, or financial advice. If an issue falls outside the service’s scope, this will be discussed. Clients may consult an appropriately qualified professional.
4. Agreements
An agreement is formed when LifeConnect and the client agree on the service, fee, and relevant arrangements. This may take place by email, through acceptance of a proposal, or verbally. LifeConnect makes these terms available before or when the agreement is concluded in a form the client can retain. Specific arrangements are preferably confirmed in writing.
5. Fees and individual sessions
Prices for consumers include VAT and any foreseeable additional charges. Business proposals clearly state whether fees include or exclude VAT. Travel expenses or other additional charges are agreed in advance. Fee changes do not apply retroactively to existing agreements.
The individual LifeConnect approach comprises Insight and Integration. Sessions are booked separately. The current fee is €135 including VAT per session, invoiced afterward. If the client attends both sessions, the total is €270 including VAT. Clients may stop after the first session and are not required to book the second. No fee is charged for a second session that has not been booked. Section 7 applies to cancellation of an already booked session.
6. Invoicing and payment
Unless otherwise agreed, payment is due within 14 days of the invoice date. LifeConnect may send a reminder if payment is overdue. Statutory interest and out-of-court collection costs are charged only where permitted by law. Before a consumer can owe collection costs, they will first receive a free reminder providing the legally required 14-day payment period, beginning the day after receipt.
7. Cancellation and rescheduling
A booked session may be canceled or rescheduled free of charge at least 48 hours before its scheduled start. For cancellation within 48 hours, up to 50% of the session fee may be charged. For failure to attend without notice, up to the full session fee may be charged.
These amounts are not automatic penalties. LifeConnect charges only a reasonable fee permitted by law, taking into account work already performed, time reserved, costs saved, and the opportunity to use that time for other work. The fee will be explained on request. Consumers retain their statutory rights regarding termination of a service engagement and reasonable compensation. The statutory right of withdrawal in section 11 takes precedence over this cancellation policy. Alternative arrangements may be agreed in exceptional circumstances.
8. Late arrival
If the client arrives late, the original end time generally remains in place. An extension is possible only if scheduling allows and it is agreed. Late arrival does not automatically entitle the client to a discount. Statutory rights remain unaffected.
9. If LifeConnect cannot attend
If LifeConnect cannot carry out an appointment, the client will be contacted as soon as possible. A new appointment may be arranged. If the service is not provided and no replacement appointment is agreed, any payment for that service will be refunded. This does not limit the client’s statutory rights.
10. Temporary partnerships and organizational engagements
For a temporary sparring partnership or a team or organizational engagement, the scope, duration, fees, any reporting, and termination arrangements are agreed separately. There is no obligation to purchase additional sessions or work without agreement. On termination, payment is settled in accordance with the agreed arrangements and applicable law. Consumers retain their statutory right to terminate an engagement.
11. Consumers’ cooling-off period
For a distance contract, such as one concluded by email or online, or an off-premises contract, consumers generally have a 14-day cooling-off period beginning the day after the agreement is concluded. During this period, the consumer may withdraw without giving a reason by sending a clear statement to info@lifeconnect.world or the postal address above. The model form below may be used but is not mandatory. If legally required information has not been provided, the statutory withdrawal period may be extended.
If services are to begin during the cooling-off period, LifeConnect first requests the consumer’s express request to start early. This is separate from acceptance of these terms. If the consumer subsequently withdraws, only a proportionate amount for services already provided may be payable, and only where the statutory information and consent requirements have been met.
The right of withdrawal ends after full performance during the cooling-off period only if the consumer has expressly consented in advance to that performance, acknowledged that the right will be lost upon full performance, and all other legal requirements have been met. Booking a date or accepting these terms alone is not sufficient.
Following withdrawal, LifeConnect refunds any amount due within 14 days of receiving the withdrawal notice, using the same payment method and without charges, unless expressly agreed otherwise.
12. Confidentiality
LifeConnect treats personal and business information confidentially. Information is not disclosed to others without an appropriate legal basis, except where disclosure is required by law or a necessary service provider processes it as described in the privacy statement. For employer-sponsored services, reporting arrangements are agreed in advance. The paying client does not automatically gain access to the content of individual conversations.
13. Personal data
The privacy statement explains how LifeConnect processes, retains, and shares personal data with necessary service providers, including the use of digital tools and AI. Acceptance of these terms does not automatically constitute consent to processing that legally requires separate consent.
14. Summaries and reflections
Any written summary or reflection is intended to support the conversation and the client’s own judgment. It is not a diagnosis, expert assessment, or definitive conclusion about someone’s inner experience. Clients may point out inaccuracies. LifeConnect’s duty of care and the client’s own responsibility remain in effect.
15. Information and cooperation
To the best of their knowledge, clients provide the information reasonably needed for the agreed service and discuss relevant changes promptly. LifeConnect may ask for clarification. This does not relieve LifeConnect of its own duty of care.
16. Intellectual property
To the extent that intellectual property rights exist, LifeConnect’s methodology, materials, texts, and formats remain the property of LifeConnect or the relevant rights holder. Materials provided may be used for the agreed personal or internal purpose. Commercial exploitation, publication, or further distribution requires prior permission, subject to statutory rights or other written agreements. Clients may share their own summary confidentially with their own adviser. Clients retain the rights to information they themselves provide.
17. Liability
Consumers: statutory liability rules apply. These terms do not exclude statutory claims for compensation or impose a general financial cap on liability toward consumers.
Business clients: to the extent permitted by law, liability for an attributable failure to perform is limited to direct loss, up to the amount paid for the relevant engagement. For an ongoing engagement, the maximum is the amount paid for that engagement during the six months preceding the event causing the loss. Liability for indirect loss, such as lost profits, is excluded to the extent permitted by law.
These business limitations do not apply in cases of intent or deliberate recklessness by LifeConnect, death or personal injury, or where mandatory law prevents them. The client’s own responsibility does not constitute a general exclusion of LifeConnect’s liability.
18. Force majeure
If circumstances beyond LifeConnect’s control temporarily prevent performance and legally qualify as force majeure, the parties will discuss a solution as soon as possible. If the engagement ends permanently, services not provided will not be charged, and any advance payment for them will be refunded. Statutory rights remain in effect.
19. Complaints
Send complaints to info@lifeconnect.world, describing what happened and the resolution you seek. LifeConnect acknowledges receipt and aims to provide a substantive response within 14 days. If more time is needed, you will be informed. This complaints process does not limit statutory rights or time limits.
20. Changes to these terms
A new version applies to new agreements. Changes do not automatically apply to existing agreements; a valid further agreement is required.
21. Governing law
Dutch law applies. For international consumer contracts, consumers retain the mandatory protections available to them under applicable law. Disputes are submitted to the court with jurisdiction under the law.
Model withdrawal form
Complete and return this form only if you are a consumer wishing to withdraw from the agreement.
To: LifeConnect, Cornelis Rienks de Boerstraat 43, 9204 LE Drachten, the Netherlands, info@lifeconnect.world.
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the following service: …
Ordered on: …
Name of consumer(s): …
Address of consumer(s): …
Date: …
Signature of consumer(s), only if submitted on paper: …
(*) Delete as appropriate.